RETURNS
Any returns and exchanges must be done within 14 working days of receiving the order. As a customer you have a right of withdrawal for 14 days after receiving of the goods.
The returned items must be unused with the tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, will be rejected and returned back to the customer. All return items will be reviewed before a refund can be made.
If you've received an incorrect or damaged item, please contact us at contact@skandistore.com or with the form below.
How to make a return
If you'd like to make a return, please contact us at contact@skandistore.com to proceed and you will be directed to our service for returns.
After you've reached out, we will come back to you in a separate email with further instructions.
Please note the following:
We do not stand for the shipping cost* of your order and it will be deducted from your refund.
We're unable to accept returns beyond the 14 days of your receipt and anything sent to us after the 14 days will be rejected and returned back to you.
When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.
We're unable to accept back any items of the following:
- Items with removed or reapplied tags
- Items not in the original packaging
- Items that seem used
- Items that are damaged (after leaving our warehouse), soiled or in any way altered
* The shipping cost is calculated according to your location
If you need help with your return, please email us at contact@skandistore.com for assistance.
How to make an exchange
If you would like to change the size or color of your item, please email us at contact@skandistore.com to proceed and you will be directed to our service for exchanges.
After you've reached out, we will come back to you in a separate email with further instructions.
Please note the following:
We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days will be rejected and returned back to you.
When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.
If you need help with your exchange, please email contact@skandistore.com for assistance.
How to make a claim
If you have received an item with defects or if you have received the wrong item entirely (wrong size, color, or product) from what you have ordered, please email contact@skandistore.com. Don't forget to attach a photo of the defect.
When your complaint has been submitted, we will come back to you in a seperate email with further shipping instructions.
Please note the following:
When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.
If you need help with your claim, please email contact@skandistore.com for assistance.
How long does it take to get a refund
We will issue a refund as soon as we have received and processed your return. Refunds may take up to 10-14 business days after the arrival of the package and the refund will be processed back to the original payment method.